smarTrike warranty in Australia and registering your product

Every smarTrike bought in Australia is covered for two years, on top of your rights under Australian Consumer Law. Claims are handled by our team in Braeside, Victoria.

What is covered

The warranty covers manufacturing faults under normal domestic use, including:

• Frame defects and structural faults.
• Faults in the steering, brake or folding mechanism.
• Faulty wheels, bearings or shock absorber.
• A defective harness, buckles or bumper bar release.
• Seat fabric or a canopy that fails through a manufacturing fault.

Cover applies to every smarTrike sold in Australia, including the Wind+ bought at Baby Bunting.

What is not covered

• Normal wear and tear, including tyre and fabric wear.
• Damage from misuse, neglect, accident or impact.
• Use beyond the stated age or weight limits.
• Modification or unauthorised repairs.
• Fading or corrosion from outdoor or damp storage.
• Second-hand purchases.
• Commercial or hire use.

How to make a claim

1. Gather your proof of purchase, the model name and a few photos or a short video of the fault.
2. Send us a request with those details attached.
3. We will repair it, send a replacement part or replace the product. Most claims are sorted without the product going anywhere, usually with a part in the post.

Registering your smarTrike

You do not need to register to be covered, because the warranty applies from the date of purchase. Registering takes about a minute and gives you:

• Your receipt on file, so you will not need to find it if you ever claim.
• Safety updates sent to you directly, not through a retailer.
• Faster claims, because we already have your model and purchase date.
• Optional monthly guides from the Learn hub, matched to your child's age.

The form asks for your name, email, model, purchase date, where you bought it, and a photo or PDF of your receipt (PDFs up to 4 MB). A mobile number and your child's date of birth are optional.