WonderFold warranty, registration and spare parts

Every new WonderFold stroller wagon sold in Australia is looked after by our team at Coolkidz Australia in Braeside. Here is how the warranty works, how to register your wagon and what to do if something is not right.

What the warranty covers

Every new WonderFold stroller wagon comes with a one-year manufacturer warranty against manufacturing defects. It covers defects in materials or workmanship for one year from the date of purchase, for the original owner using the wagon as the manual directs. It does not cover damage from alterations, misuse or abuse. This is on top of your rights under Australian Consumer Law, which always apply.

Registering your wagon

1. Find the serial number on the sticker on the frame.
2. Have your purchase date, the store you bought from and your receipt ready. A phone photo or a PDF of up to 4 MB is fine.
3. Open the Warranty Registration page and enter your details, the model, the colour, the serial number and the purchase date.
4. Upload your receipt and submit the form. You will receive a copy by email.

• Your receipt is kept on file, so you will not need to find it again if you ever make a claim.
• Your model, serial number and purchase date are ready when you contact us, which makes claims faster.
• You receive safety updates directly from us, not through a retailer.

Making a claim or ordering parts

1. Send us a request with your order number and the model of your wagon.
2. Add photos or a short video that show the issue.
3. If your wagon arrived faulty or you received the wrong item, send your request within 48 hours of delivery. We will send a return authority within 1 to 2 working days, then replace, repair or refund and reimburse the return postage.

In warranty, we repair or replace. Out of warranty, we can quote spare parts such as wheels, brakes, canopy poles and fabric, and seats.