MiaMily Limited Lifetime Warranty: what is covered and how to claim

MiaMily luggage bought in Australia from an authorised retailer comes with a Limited Lifetime Warranty. Coolkidz, the Australian distributor, handles every claim locally.

What is covered

The warranty covers manufacturing defects in materials and workmanship for the product's usable life, starting from the original date of purchase. It applies to:

• Zippers that break or malfunction.
• Handles that are broken or defective.
• Wheels that are broken or defective.
• Stitching defects that cause loose threads or open seams.
• Defects in fabrics and materials, such as tears or fraying during normal use.

What is not covered

• Normal wear and tear, such as scuffs, scratches or damage from regular use over time.
• Misuse or abuse, including improper handling, accidents, excessive force, extreme conditions or improper care.
• Cosmetic damage, such as scratches, dents or colour changes that do not affect how the case works.
• Unauthorised repairs or alterations.
• Damage caused by airline handling.

How to make a claim

1. Find your proof of purchase from an authorised MiaMily retailer in Australia.
2. Take clear photos of the defect.
3. Send us a request with details of the fault and your photos.
4. Our team checks whether the defect is covered.
5. If it is, we will, at our discretion, repair the product at no cost, replace it with the same or a comparable model, or offer a refund or store credit if repair or replacement is not possible.

You cover the cost of sending the product to us for evaluation. If the defect is covered, we cover the cost of sending the repaired or replacement product back to you.

Good to know

• The warranty is non-transferable and applies only to the original purchaser.
• It sits alongside, and does not limit, your rights under the Australian Consumer Law.
• Only luggage bought from an authorised retailer is covered, so keep your receipt.