Hannie Portable High Chair warranty: what is covered and how to make a claim

Hannie products bought in Australia come with a 2-year warranty from the original date of purchase. In Australia, all warranty claims and support are handled by Coolkidz Australia, the exclusive authorised distributor of Hannie.

What the warranty covers

The warranty covers manufacturing faults under normal use. It applies where:

• The product has been used under normal conditions and only for its intended purpose.
• It has been maintained as the user manual describes.
• A valid, dated proof of purchase is provided.
• The product is presented in its original condition.
• Only genuine Hannie parts have been used, and any modifications have prior written approval.

This warranty is in addition to your rights under Australian Consumer Law, which cannot be excluded.

What it does not cover

• Normal wear and tear, including changes in colour or surface finish.
• Minor material or colour variations between components.
• Damage from sun exposure, heat, moisture, humidity or pollution.
• Damage from accidents, impact, tipping, misuse or overloading, including going over the stated weight limits.
• Damage during transport, including when the product travels as luggage.
• Consequential or indirect loss or damage, including injury to people or damage to other property.
• Use of accessories or components not supplied or approved by Hannie.

Second-hand owners

The warranty stays valid for second-hand owners for the rest of the 2 years from the original purchase date, as long as the original proof of purchase is supplied. It is one of the reasons the Hannie is easy to hand down to a sibling or sell on.

How to make a claim

1. Send us a request with your proof of purchase, such as a receipt or order number.
2. Include a detailed description of the issue.
3. Add clear photos or videos showing the fault.
4. If your claim is approved, we will send you return instructions.
5. Once we receive the product, we inspect it to confirm the issue is covered and arrange a remedy.

If the fault is covered, Coolkidz Australia will, at its discretion, repair the product at no cost. If repair is not possible, it will replace it with the same or an equivalent model, and if neither is feasible, refund the purchase price to the original payment method. In some cases store credit or a discount may be offered instead.