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Coolkidz help centre

Here to help, every step.

Support for Nanit, Gaia Baby, WonderFold, Zazu, Frida, smarTrike and more, from our local team in Melbourne.

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            Gaia Baby

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            Pick the closest match and we will ask only for what we need.

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            Warranty and faults

            Something is not working as it should.

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            Spare parts

            Check whether a part is available.

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            Orders and delivery

            Damaged, missing or running late.

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            Setup and care

            Assembly, cleaning and everyday use.

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            NanitGaia BabyZazuWonderFoldMagicMatchstick MonkeysmarTrikeMiaMilyHannieMamaveFridaUPPAbaby
            Full local warranty

            How a warranty claim works

            1. Tell us what happened

              Send your receipt, the serial number and photos or a short video of the problem.

            2. We assess it

              Our Melbourne team checks the details and lets you know if anything else is needed.

            3. We put it right

              A repair, a replacement part or a replacement product, under the brand's warranty.

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            Matchstick MonkeyMatchstick MonkeyMagicMagicNanitNanitHannieHannieZazuZazuMamaveMamaveGaia BabyGaia BabyWonderFoldWonderFoldsmarTrikesmarTrikeMiaMilyMiaMilyFridaFridaUPPAbabyUPPAbaby
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